At Island Wide HVAC, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of personal information through our website forms:
- Contact Information: Name, street address, phone number, and email address.
- Service Information: Details about the service you request, such as installation, repair, or maintenance.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and provide the services you request.
- Schedule and deliver HVAC installation, maintenance, or repair services.
- Communicate with you about service appointments or quotes.
3. Texting Opt-In
If you opt in to receive text messages from us, your consent will only be used for communication regarding services and promotions. We do not share your texting opt-in information with any third parties. By opting in, you agree to receive text messages for service-related and promotional purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website usage and improve your experience. We specifically use:
- Google Analytics: To collect information about how visitors use our website, such as pages visited and time spent. Google Analytics may collect IP addresses, but no personally identifiable information is stored.
- Contact Form 7: To allow you to submit inquiries or requests for services. The data entered in forms is used solely for responding to your inquiries.
- Tawk.to Chat: To enable live chat support. Tawk.to may collect information such as your name and email address if you choose to provide it during a chat session.
You can disable cookies through your browser settings, though this may affect some functionalities of the website.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers to help operate our business, such as:
- Service Providers: We may share your information with third-party providers for processing forms and communications (e.g., Tawk.to for chat support).
- Legal Obligations: We may disclose your information if required by law or in response to legal requests from authorities.
6. Security of Your Information
We take reasonable steps to secure the information you provide. However, no online transmission of data is completely secure, and we cannot guarantee the security of your information.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the information we have about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to our legal obligations.
8. Third-Party Links
Our website may contain links to other websites, including social media platforms. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated date will be noted below. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Island Wide HVAC
Email: info@islandwidehvac.com
Phone: (808) 246-6690